Explore the innovations redefining guest service excellence. Each feature delivers actionable strategies for sustainable growth, operational efficiency, and memorable guest experiences.
Experience how AI chatbots and automation elevate guest engagement, streamline service, and increase satisfaction across hospitality brands.
Learn practical ways to integrate ESG, optimize resources, and foster a culture of sustainability for long-term success.
Discover the latest in loyalty, personalized amenities, and guest-centric features that drive repeat stays and boost value.
Unlock new tools and methods—from robotics to smart vending—for seamless operations and higher guest ratings.
See how AI chatbots, robots, and automation are transforming hospitality service and streamlining hotel operations.
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Explore ESG strategies, loyalty programs, and the Global Recognition Award for hotels with top guest reviews.
Stay updated with key topics, expert insights, and essential information from the 2025 event. Explore innovations, best practices, and must-know details for attendees.
See how AI chatbots and automation streamline guest interactions, boost efficiency, and enhance satisfaction in hospitality.
Discover eco-friendly practices, ESG initiatives, and smart solutions for responsible, long-term hotel growth.
Top hotels are recognized for outstanding guest service with on-stage certificate presentations and global accolades.
Explore smart mattresses, signature fragrances, and amenities that create memorable, differentiated guest experiences.
Learn strategies for staff development, grooming, and fostering a service-driven culture for lasting results.
View the agenda, session highlights, and delegate pricing. Reserve your spot and connect with industry leaders.
Join global hospitality leaders for a one-day, invitation-only event. Discover breakthrough guest service strategies and elevate your hotel’s performance.
Register instantly via WhatsApp for fast confirmation. Limited seats—reserve your place at this exclusive conference today.
Get the full agenda, topics, and speaker list in our official brochure. Plan your experience with all details at a glance.
Get quick answers about registration, fees, venue, and more. For further assistance, our team is ready to help.
Attendance is by invitation. If you have received an invite, please follow the registration steps. For special cases, contact our support team.
Send your name, title, and organisation via WhatsApp. You’ll get a confirmation and invoice. Payment is due by 12 Nov 2025.
Your fee covers all sessions, conference materials, lunch, refreshments, and access to the Service Experience Fair. Accommodation is not included.
The event is at Manhattan 2 Main Ballroom, Level 14, Berjaya Times Square Hotel, Kuala Lumpur. Directions and parking info will be shared after registration.
Get in touch
Questions? Reach out by emailfrankie@frankieknowledge.com
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